Information that is collected:
Our website may collect personal information, for example: Name, contact information such as your email address and demographic information. Also when necessary, specific information may be required to process an order or make a delivery or billing.
Use of the information collected:
Our website uses the information in order to provide the best possible service, particularly to maintain a registry of users, if applicable, and improve our products and services. It is possible that periodic e-mails are sent through our site with special offers, new products and other advertising information that we consider relevant to you or that may benefit you, these e-mails will be sent to the address you provide and may be canceled. anytime.
We are highly committed to fulfill the commitment to keep your information safe. We use the most advanced systems, as well as web security certificates (SSL) and update them constantly to ensure that there is no unauthorized access.
A cookie refers to a file that is sent for the purpose of requesting permission to be stored on your computer, when accepting said file is created and the cookie serves to have information regarding web traffic, and also facilitates future visits to a website recurrent. Another function that cookies have is that with them the web can recognize you individually and therefore provide you with the best personalized service on your website.
Links to Third Parties:
This website may contain links to other sites that could be of your interest. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or the protection of your data in those other third party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.
Control of your personal information:
At any time you may restrict the collection or use of personal information that is provided to our website. Each time you are asked to fill out a form, such as the user registration form, you can check or uncheck the option to receive information by email. In case you have marked the option to receive our newsletter or advertising you can cancel it at any time.
This company will not sell, assign or distribute personal information that is collected without your consent, unless required by a judge with a court order.
Policies of Reservation:
– The group of reservations for more than 12 people must be done 12 hours beforehand, to check availability and reserve spaces.
– Group reservations of less than 8 people, must be made 6 hours before the activity, to check availability.
– For each reservation made on our website, a confirmation email will be sent to the address specified by each client on our booking form.
– You must present the reservation confirmation sent from our website when presenting to perform the tour.
– The reservation request must include the following information: name and surname of the client, number of people, date of activity, pick up and drop off place, time you want to book, payment method, card to provide the requested space mandatory in the web booking form.
– Children under 5 years of age accompanied by an adult do not have an additional charge.
Payment Policies and Returns:
– All tour must be paid in advance of the activity.
– The payment method provided by the user will be used to collect the total amount of the reservation requested by the same.
– In the event that the client does not show up for the tour on the date established in the online booking, no refund will be made.
– Cancellations made with an anticipation greater than 24 hrs will proceed to be a refund of 100% of the value of the reservation.
– For cancellations made more than 7 days in advance, 100% of the total reservation will be reimbursed. For cancellations made with an anticipation greater than 24 hrs but less than 7 days, 50% of the total reservation will be reimbursed. For cancellations made with an anticipation less than 24 hrs, they will not be refunded.
– Returns or reimbursements will be processed by management, with a lapse of time from 1 to 15 days after the application has been submitted.
– Once the refund is processed, it will depend on your issuing bank the time it lasts to make the refund effective.
– A guide who accompanies a larger group of 6 pax, does not pay.
– A guide who accompanies a group with less than 5 pax pays 50% of the fare.